What do I do if I'm not satisfied with my product?

If you purchased your device within the last 60 days and are not satisfied with the product performance and have your receipt for proof of purchase, you are entitled to a refund.

What do I do if my product is defective?

If your product becomes defective within two years of purchase, you may exchange it for a replacement at no charge, given you can provide proof of purchase.

How do I turn on my device?

To turn on your device, press and hold the power button for 3-5 seconds. To cycle through the various vibration settings, press the same button firmly each time.

Are MIXJOY products waterproof?

Yes, all MIXJOY products are waterproof, making them easy to clean!

Is it safe to use a silicone-based lubricant with my product?

MIXJOY recommends using a water-based lubricant as it is the safest option for use with sexual wellness devices and condoms. Silicone-based lubricants are sticky and may destroy your silicone sexual wellness devices.

How do I charge my product?

MIXJOY products with a charging case, place the device into the charging case and plug the micro-USB head into the port on the back of the charging case. Plug the other end into a 5v power source (standard mobile phone charger). The LED light will pulsate slowly to indicate charging and turn solid when fully charged.

How do I clean my product?

Be sure to clean thoroughly before and after each use. Since all products are waterproof, you can easily clean them with water and mild soap.

How do I store my product?

Store all sexual wellness devices separately; sexual wellness devices of different materials can damage each other if left in contact.

My product is getting warm. Should I be worried?

It is normal for your products to get a little warm; however, it should not be getting uncomfortably hot. If you are using the Hot & Cold, it is normal for this product to heat up. Stop using the product immediately if the heat creates discomfort.

Are MIXJOY products latex-free?

All MIXJOY products are manufactured using body-safe silicone that is skin-friendly, harmless to the human body, and free from phthalates, BPA, and latex.

Do MIXJOY products come with a warranty?

All MIXJOY devices come with a 2-year limited warranty.

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